Community Support

Update

We’re sorry, this role has been filled.

If you’re still interested in Matter but don’t see an open role that’s right for you, feel free to email jobs@matter.xyz.

Send your resume or portfolio and a note about how you can contribute.

We’re always happy to hear from thoughtful people with interesting life experiences.

About Matter

Matter is a small but growing startup. Our first product is an iOS app that pairs personal experience with universal neuroscience to help everyone understand what’s happening in their brain.

Our goal is to help people live healthier, happier, longer lives — for themselves and the people around them.

Learn more about the science behind Matter.

We’re a small, fully-remote team committed to doing our best work. For us this means balance. We work Monday through Thursday. In addition to every Friday, we offer 20 vacation days per year, plus the last week of December. Compensation includes stock options. The salary range for this full-time role is $80,000 to $120,000.

Learn more about working at Matter.

Responsibilities

Matter is preparing to launch the Matter app on the App Store. The community support team member will provide frontline email support to our customers and effectively share actionable insights on their pain points and feature requests with Matter’s cross-functional teams.

Here are some of the things that you’ll be up to:

  • Delivering timely responses to customers, with excellent written communication in a voice consistent with Matter brand guidelines

  • Reporting on trends in customer feedback

  • Managing support-related documentation, processes, and workflows, and seeking opportunities to improve internal processes to best serve our customers

  • Developing our Zendesk Knowledge Base with relevant information, FAQs, and troubleshooting guides to help customers find solutions independently 

  • Working closely with the community team to improve the Matter experience, managing community interactions on our core social media channels (Instagram, TikTok, Discord) with a strong focus on social response, community building, and content performance

Qualifications

College degrees and certifications, numbers of years of experience, and prestigious accolades are not required. General life experience, expertise in your area, curiosity, and generosity with skills and knowledge are more important. 

We’d love to see and hear about your experience:

  • Providing exceptional support at a consumer-focused technology company

  • Using a customer service system (Zendesk preferred) to efficiently provide email support to a high volume of inquiries

  • Working autonomously in a remote setting and staying proactively engaged with the wider team 

  • Listening to and supporting a community across social platforms

Benefits

Doing meaningful work shouldn’t come at the expense of building a meaningful life. At Matter, this means:

  • Four-day work week: Monday through Thursday

  • 20 vacation days of your choice, plus the last week in December off

  • Remote-first work environment

  • 100% company funded, premium healthcare coverage for you and your dependents

To apply

Even though we’re all pretty experienced, we learn something new almost every day. It may be about neuroscience, design, or technology. Or it may be about something else entirely. We’ll be excited to learn from you, too. 

If you’re interested in this role, please send a cover letter and resume (LinkedIn profile is fine) to jobs@matter.xyz. Please note, your cover letter is important: tell us what you’ll bring to this role.

We’ll look forward to hearing from you.