Terms of service

Understand what you’re agreeing to when you use our stuff.

Matter helps people use neuroscience to live longer, healthier, happier lives through our app, website, and community. 

Terms

Throughout these Terms of Service, we’ll use certain capitalized words. Here’s what they mean. 

Terms refers to — you’ve got it — these Terms of Service. We, Us, or Matter refer to Matter Neuroscience, Inc., dba Matter. Services refers to all the different ways you can interact with us: through our mobile app (the App) and through our website (the Website). 

We refer to all the items you upload to the App, including images, videos, music, and text, as Content. The Memories you create in the App include your Content as well as your Memory Data. Your Memory Data includes the Emotion Ratings you input for each Memory and the Matter Score and Neurotransmitter Scores we algorithmically derive from your inputs. Your Data includes your Content and Memory Data, as well as the information that you give us and that we collect (as described in our Privacy Policy) as you use our Services. 

These Terms govern your use of our Services, and by using our Services you agree to be bound both by these Terms and our Privacy Policy. 

We may make changes to these Terms, for example if we change or enhance our Services or to better reflect changes in the law. If those changes materially affect your rights as a user of our Services, we’ll let you know either on the Website or through the App. 

Unless we indicate otherwise in our notice, your use of the Services following the effective date of any changes to these Terms will constitute your acceptance of such changes. 

If you do not agree to the updated Terms, you should terminate your account and stop using the Services.

Using Matter’s Services

Matter is designed for adults, so you can only use our services if you’re at least 18 years old. When you use Matter’s Services, you may only do so in compliance with applicable law. 

We do not knowingly request or collect personal information from children younger than 13 years of age. If you are under 13, please immediately refrain from using our Services, and refer to our Privacy Policy “How to delete your Content”. 

Using the Matter App does not require the creation of an account. You can read more about our data practices in our Privacy Policy. 

When you download the App, and so long as you comply with these terms, Matter grants you a limited, nonexclusive, nontransferable, revocable license to use the App solely for accessing the Services for your personal, non-commercial use. 

We may release products and versions of our Services that are still under development or while they’re being tested (Beta Services). Beta Services are made available to you so that we can collect user feedback, and when you use them, you agree that we may contact you to collect such feedback. 

Whether using the App, our Website, Subscription, or Beta Services, we ask that you not take actions that will harm our services:

  • Don’t reverse engineer or decompile any of Matter’s Services.

  • Don’t copy, mine, scrape, crawl, or spider any of the Services using any manual or automated software or device.

  • Don’t bypass any security measures we’ve put in place.

  • Don’t try to damage or get unauthorized access to any system, data, password, or other information, whether it belongs to Matter or another party.

  • Don’t use services in an unauthorized manner, including in violation of any laws or regulations.

  • Don’t violate any right of a third party, including using services for any illegal, immoral, or harmful purpose (such as invasion of another’s privacy, abusive, threatening, or obscene purposes), or infringing on or misappropriating any third party’s rights, including intellectual property.

Account Registration and Security

Subscriptions

This section provides additional terms related to the Services that are only available with a paid subscription.

  1. Account. You are responsible for maintaining the confidentiality of your account, account access, and for restricting access to your device. In order to access or use certain Services, you may need to provide additional information. You agree to not sell, transfer, or exchange your subscription in any way or under any circumstance.

  2. Trial Subscriptions, Promotional Offers, and Conversion Promotions. You may be offered a promotional offer in connection with Subscriptions, such as a trial period, initial discount, or other promotional offers (“Promotional Offer(s)”). Each Promotional Offer is made available in connection with a form of paid Subscription. Unless stated otherwise, a valid payment method must be provided to enroll in a Promotional Offer. Additional terms, including certain eligibility requirements, may apply. Unless stated otherwise, all Promotional Offers are for new customers who have not previously subscribed to a Subscription. Upon submission of your payment details, you confirm your acceptance of the Promotional Offer advertised, accept Promotional Offer terms, and accept these Terms of Service. Additionally, you authorize Matter to begin billing your designated payment method on a recurring basis at the then-current price for the relevant subscription, plus any applicable taxes, unless cancelled prior to the end of the promotional period. A Promotional Offer must be accepted before the applicable expiration date advertised, if any. Except where prohibited by law, Matter reserves the right, in its discretion, to determine eligibility, modify, suspend, or terminate a Promotional Offer at any time and for any reason. Promotional Offer(s) may not be purchased, have no cash value, and are not redeemable for cash. Promotional Offer(s) are not valid on prior orders or prior purchases. Promotional Offer(s) are non-transferable and may not be shared, resold, auctioned, or traded. Offers void where prohibited.

  3. Recurring Subscriptions. If you purchase a subscription “Subscription” or “Subscription Services”, the subscription will be continuous for the subscription period you select and will automatically renew for another subscription period on a going-forward basis until cancelled.You authorize Matter Neuroscience (and/or its third-party payment processor) to automatically charge your designated payment method at the beginning of each subscription period for the then-current price of the subscription, along with any applicable taxes and fees specified, unless canceled in accordance with the section below. If we are not able to charge your payment method for your subscription, you remain responsible for any uncollected amounts. You agree not to hold us responsible for banking charges incurred due to payments on your account, including that the third-party processor may receive and use updated credit card information from your credit card issuer to prevent your subscription from being interrupted. Please contact your issuer to inquire about whether you have the right to opt-out of the update service.  

    If you purchase a subscription via Apple, you may be subject to their additional terms.

  4. Cancellation by You; No Refunds. You must cancel your subscription prior to the end of your current subscription period to avoid being charged for the next subscription period. If you purchased through a third party, such as an app store, you must cancel the renewal directly with that third party. (For example, if you purchase a subscription through the Apple store, you may cancel automatic renewal by selecting Manage App Subscriptions and selecting the subscription you want to modify.) If you cancel, you are not entitled to a refund for the fees you already paid, except as otherwise required by applicable law. but subject to these Terms, you will continue to receive access until the end of your current subscription period.

  5. Changes. Changes may be made to a recurring subscription, including price changes. We will communicate material changes to your subscription, including any changes to the price, in advance to the email address associated with the account. If you do not agree to those changes, you can cancel your subscription, as described above.

  6. Changes to Functionality. In an effort to improve or adjust our Services, changes to the Services may occur, including discontinuation of any feature, content, or portion of services at any time without notice to you. Your purchases are not contingent on the delivery of any current or future functionality, content, or features. We reserve the right to determine the timing and content of software updates. 

  7. Termination; Cancellation by Matter. We may terminate your access and use of the Services in our sole discretion without notice to you and to the extent permitted by applicable law if in our determination you are no longer eligible for Services. Among other reasons, we may terminate your subscription if it was obtained improperly or if Terms of Service have been violated under the account. Upon any termination, discontinuation, or cancellation of the Services or your account, all relevant provisions of these Terms will survive, including without limitation, ownership provisions, warranty disclaimers, limitations of liability, and dispute resolution provisions.

Other Payment Terms

  1. Payment Method. You must provide an accurate and up to date payment method acceptable to us. You authorize Matter Neuroscience to charge any purchase to your designated payment method, including the then-current price plus any applicable taxes and fees specified. We may update your stored payment method using information provided by our payment service providers. Following any update, you authorize us to continue to charge the applicable payment method(s). You are responsible for any additional charges that your payment method provider charges.

  2. Payment Cancellations and Disputes. If you have any concerns regarding any transactions through the Services, you must raise them with Matter first and not cancel or reverse charges through your payment method provider unless you have made a reasonable attempt to resolve the matter directly with us or otherwise as provided by applicable law. Matter Neuroscience reserves the right to verify your identity or request more information in connection with your purchases, and not to process or to cancel purchase requests, including if we suspect fraud or if your payment method is declined.

Content and intellectual property

When you use the Matter App, you upload and input Content—things like photos, music, text, and videos. As between us and you, you own your Content. When you upload your content, you represent that you are the owner, have the rights, or otherwise have permission to upload or otherwise submit. You may not provide or upload any Content that is copyrighted, protected by trademark or otherwise be subject to other third-party intellectual party rights, privacy or publicity rights and when you submit your Content, you agree that you own these rights or have permission from the rightful owner to submit Content.

When you upload Content to Matter, you also represent that you have the right to do so and that it is not illegal. Please don’t upload Content unless you have the right to do so. 

When you submit Content, you agree to provide a limited license to use the Content for the Services described in this Terms of Service.

Risks and responsibilities

Your Memories are stored on your device, in your iCloud account, and on secure cloud platforms. You are responsible for backing them up and managing your devices and accounts. Because we don't store decrypted Content and Memory Data, we can't do things like recover your content. If you lose access to all of your devices and your iCloud account, we cannot recover your Content. If you delete all the Content associated with Matter in your iCloud settings, we cannot recover it. 

Limitations on AI.

This only applies to the extent you use Matter Intelligence Beta.

This Content and Service provides access to AI features that allow you to undertake additional self-reflection. AI is a rapidly evolving field and by continuing to use this Service, you acknowledge and agree that such use is experimental and that AI features within the Services may yield inaccurate results, incorrect suggestions, or inapplicable outcomes. The Services are meant to entertain you, and do not substitute for the expertise of trained professional humans. Accordingly, you agree to only use this Service in accordance with the terms of this Agreement, and only for personal purposes.

Protecting your App Content and Data

You can back up and restore your Content and Data in Settings in the Matter App.

Back up your Content and Data regularly. We recommend at least weekly, but backing up daily limits your loss to a single day. You are responsible for transferring and storing these backups in a secure and safe way. (E.g. do not email it, transfer it only to devices you trust, and store in a place others can’t access, ideally on an encrypted volume.)

You can also choose to use Apple’s Advanced Data Protection for iCloud.

Matter’s Services

Matter’s Services are protected by copyright, trademark, and other intellectual property rights. These Terms don’t grant you any right, title, or interest in the Services, or in Matter’s logos, trademarks, copyrights, trade dress or other intellectual property (Our Stuff). You agree that you won’t use, reproduce, download, copy, modify, distribute, transmit, publish, creative derivative works from, or attempt to commercialize Our Stuff, except related to your use of the Services as contemplated in these Terms. If you are going to post about some of Matter’s Services, please be sure to acknowledge and credit us.

Matter may change or discontinue any or all parts of the Services, at any time and without notice, at our sole discretion, for any purpose, including to make improvements, address technical needs, and help prevent damage to users or the Services. You also have the right to stop using the Services at any time. To the extent permitted by applicable laws, we are not responsible for any loss or harm related to your inability to access or use the Services.

Termination

You’re free to stop using Matter’s Services at any time. Matter reserves the right to suspend or terminate your use of our Services if we believe you’re in breach of these Terms or if your use of the Services would cause harm to Matter or to others.

Warranty disclaimer

We do our best to provide the best Services, but there are certain things we can’t guarantee. We provide our Services “as is” and “as available” and without warranty of any kind, express or implied. You use Matter’s Services at your own risk. TO THE FULLEST EXTENT PERMITTED BY LAW, MATTER DISCLAIMS ANY AND ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. NO ADVICE OR INFORMATION (ORAL OR WRITTEN) OBTAINED BY YOU FROM MATTER SHALL CREATE ANY WARRANTY.

Health disclaimer

*Please read this section carefully: Matter is not a substitute for medical advice or treatment.*

The Content is a tool designed to help anyone build their mental health. However, Matter and Content is not a health care or medical device provider and the Content should not be considered medical advice. The Services, including Matter Intelligence Beta features, are not intended to be used to diagnose, treat, cure, or prevent any medical conditions or otherwise provide healthcare services.

INFORMATION PROVIDED THROUGH THE SERVICES IS NOT PROVIDED AS, NOR SHOULD IT SUBSTITUTE FOR MEDICAL ADVICE. IF YOU ARE SEEKING MEDICAL ADVICE, YOU ARE URGED TO CONSULT WITH YOUR PHYSICIAN OR OTHER LICENSED HEALTHCARE PROFESSIONAL. IF YOU BELIEVE THAT YOU MAY HAVE A MEDICAL EMERGENCY, YOU SHOULD CONTACT YOUR PHYSICIAN IMMEDIATELY.

Nothing in the Services should be used in the diagnosis of any disease or health condition. For diagnosis of any disease or health condition, you should consult your physician or licensed healthcare professional.

Limitation of liability

WE DON’T EXCLUDE OR LIMIT OUR LIABILITY TO YOU WHERE IT WOULD BE ILLEGAL TO DO SO—THIS INCLUDES ANY LIABILITY FOR MATTER’S FRAUD OR FRAUDULENT MISREPRESENTATION IN PROVIDING THE SERVICES. 

IN COUNTRIES WHERE EXCLUSIONS OR LIMITATIONS OF LIABILITY ARE ALLOWED, MATTER WON’T BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF USE, DATA, CONTENT, BUSINESS, OR PROFITS, REGARDLESS OF LEGAL THEORY. THESE EXCLUSIONS OR LIMITATIONS WILL APPLY REGARDLESS OF WHETHER OR NOT MATTER HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES.

OTHER THAN FOR THE TYPES OF LIABILITY WE CANNOT LIMIT BY LAW (AS DESCRIBED IN THIS SECTION), WE LIMIT OUR LIABILITY TO YOU TO $20 USD. THIS PROVISION DOES NOT APPLY TO EU CONSUMERS WHERE PROHIBITED BY APPLICABLE LAW.

Indemnification

If you do something that gets Matter sued, or breach these Terms, you agree to defend, indemnify, and hold Matter harmless from all liabilities, claims, and expenses (including reasonable attorneys’ fees and other legal costs) that arise from or relate to your use or misuse of Matter’s Services, including, without limitation, a) your access to or use of the Services, including Subscription Services, b) your Content; c) your violation of these Terms, d) account violation, misappropriation, or infringement; or e) conduct. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to this indemnification clause, in which case you agree that you’ll cooperate and help us in asserting any defenses.

Dispute resolution

If you have issues with Matter, we’d prefer to try and work things out before resorting to formal legal channels. You agree that you’ll make a good faith effort to resolve any dispute you have with us first by reaching out to us at support@matter.xyz. Our support team will respond to you personally so that we can try to resolve your issue.

If our attempts to resolve a dispute informally are unsuccessful, you and Matter agree to resolve any claim, dispute, or controversy (excluding claims for injunctive or other equitable relief) arising out of or in connection with or relating to these Terms, including threshold questions of arbitrability of the claim, by binding arbitration by the American Arbitration Association ("AAA") under the Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes then in effect for the AAA, except as provided herein. The arbitration will be conducted in New York, NY, in the county where you reside, or in another location we agree to. Each party will be responsible for paying any AAA filing, administrative and arbitrator fees in accordance with AAA rules, except that Matter will pay for your reasonable filing, administrative, and arbitrator fees if your claim for damages does not exceed $75,000 and is non-frivolous (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). The award rendered by the arbitrator shall include costs of arbitration, reasonable attorneys' fees and reasonable costs for expert and other witnesses, and any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this Section shall prevent either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property or unauthorized access to the Service. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND MATTER ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

To the extent any claim, dispute or controversy regarding Matter or our Services isn’t arbitrable under applicable laws or otherwise, you and Matter both agree that any claim or dispute regarding Matter or our Services will be brought in the state or federal courts of New York County, New York. 

These Terms and Matter’s Services are governed by New York law without giving effect to its principles of conflicts of laws.

California residents

California Residents. If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210.

Miscellaneous

These Terms constitute the entire agreement between you and Matter with respect to the subject matter of these Terms, and supersede and replace any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of these Terms. Our past, present, and future affiliates and agents can invoke our rights under this agreement in the event they become involved in a dispute with you. Otherwise, these Terms do not give rights to any third parties.

If we fail to enforce a provision of these Terms, this doesn’t constitute a waiver of our right to do so later. If a provision is found unenforceable, the remaining provisions of the Terms will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. 

You may not assign any of your rights under these Terms, and any attempt to do so will be void. Matter may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services.

Contact us

You can always reach out to us about Matter’s Services or with any questions about these Terms by email at support@matter.xyz. Or write to us at Matter Neuroscience, 3200 Carbon Pl., Suite 101, Boulder, CO 80301-6135

Effective date: September 9, 2025